Unforgettable Travel Adventures
Clients Trust us for our reliable and fast service delivery
Accommodation
Over 2.5M+ accommodation options in 220 countries and territories.
Transfers
Any type of transfer you need from micro to first-class available in 100+ countries.
Flights
Air tickets from 350 airlines worldwide, up to 9 passengers in a single booking.
Car Rental
Book a car for yourself within minutes of sending a request when you are in any country
FAQs
Choosing your trip
Which style of trip is right for me?
Our four styles of travel – Basix, Original, Comfort and Premium – cover a whole gamut of travel experiences.
Are trips physically demanding?
Want to lie in a hammock and not move until cocktail hour? We’ve got a trip for that. Want to power up the side of a mountain at high altitude? We’ve also got a trip for that. To determine what type of trip suits you best, each of our trips comes with a Physical Rating to let you know how physically demanding it is… or isn’t.
Flights
All transport during your trip is included in your trip price. Check your Essential Trip Information and itinerary for a full list of what’s included.
Flights to and from your trip aren’t included. If you’d like help booking international flights, contact our support for a quote.
Please note, we can’t book International flights if you’re in North America, but we can recommend services and companies for you.
Transfers
Transfers to and from your trip aren’t included in your trip price.
Some trip styles have transfers included, so please check your Essential Trip Information and itinerary for a full list of what’s include
Who are Intrepid travellers?
Intrepid adventures are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is an Intrepid adventure to suit your interests and comfort level. Each Intrepid adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. Even on our camping adventures no previous experience is required; our tents are easy to set up, even for first-time campers.
How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip’s overview page on our website.
Are there age restrictions on your trips?
For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Our Overland Adventures have a minimum age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all travellers 70 years and over.
Who will be my group leader?
While we can’t tell you who your leader is prior to departure, we can tell you they will be awesome. Our leaders are experts in their regions, some because they’ve been travelling there for years, others because they’re local to the region and can’t wait to show you around. On longer journeys, or ones that travel through more than one country, you may change leaders part way through – but this just means double the awesomeness.
Can I just do part of the trip?
Although you won’t be reimbursed for any portion of the trip unused, you can opt to sign off the trip if you need to leave a day or so earlier. If you let us know before travel that you’ll be arriving late or need to leave before the trip ends, we will notify our team on the ground to best accommodate your requirements.
Can I make any changes to the itinerary of my group trip, either before or during the trip?
Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact with our very talented Support; they can tailor an itinerary just for you.
Can I add an extra night at the beginning or end of my group trip?
You sure can. Just ask your adventure consultant at the time of booking.
On your trip
What time can I check in at my arrival hotel?
Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.
Can I request an early check-in?
We can’t confirm an early check-in, but our sales team can assist in booking you a night of pre-accommodation at the same hotel. If you don’t wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.
What is the name of the hotel where my trip starts?
This information can be found in the Joining Point instructions section of your Essential Trip Information.
What type of ground transportation is used?
If it moves there’s a good chance you’ll be riding on it. The type of transport used depends on your trip style.
What communication facilities will be available?
Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places (think Mali, Serengeti or the Sahara) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.
How can friends and family contact you?
If family and friends are unable to contact you in an emergency through email or phone, they can contact Intrepid directly. Emergency contact details (for your destination) are listed in your Essential Trip Information, or they can contact one of our Global Sales offices, who can pass on a message if required.
Will my mobile work?
We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).
Will I get internet coverage?
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.
Will I be able to charge my electrical appliances?
In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.
Payment
The reason we request full payment for some trips is because we need to confirm each part of your adventure with our local operators and suppliers as we go (e.g. on-tour transport, activities and accommodation). If your place on the trip is unavailable, we’ll provide you with a full refund.
Why is the deposit for my trip non-refundable?
The reason we need a deposit is because our operations team start booking your services with our local suppliers straight away. Many of these services (e.g. on-tour activities like hiking permits) are non-refundable and can’t be transferred or used by another traveller. Even if services can be cancelled, they might incur a cancellation or admin fee which is covered by your deposit.
I booked a trip with friends, can I pay my share of the deposit only?
If you’d like to keep your finances organised and pay your share of the deposit only, please contact our friendly adventure consultants via phone or live chat so they can send you a secure payment link for the deposit amount you wish to pay.
Can I use a voucher for a trip that’s currently on sale?
You sure can. You can use gift vouchers toward full-price and discounted trips.* Please reach out via phone or live chat to book with a voucher.
*Excluding gift vouchers issued by our Customer Care team which can only be redeemed against full-price trips.
Before you depart
Countries can change their requirements and advice at short notice, so check the latest information and travel advice. As stated in our Terms & Conditions, it’s your responsibility to make sure you have everything you need to travel to and from your destination.
You should also check:
- Our Travel Guide to find out how you can travel safely and with ease.
- The Essential Trip Information for your trip to find other important details such as travel insurance, accommodation, joining point instructions and what to pack.
How do I organise my visa?
Please contact the relevant local embassy, or visit a travel agent to organise your visa. We can assist you in some instances. Please contact our support and we’ll do our best to help.
My application says I need a letter of invitation or other supporting documentation. Do you provide these?
There are certain destinations, such as Central Asia and Iran, where you will need support documentation from us in order to apply for your visa.
Check the visa section of your Essential Trip Information to find information about what you need to send to us, such as scanned passports or employment letters.
I am concerned about the political stability of the country I will travel through on my trip.
The safety of our travellers, leaders and operators is a major priority for Intrepid. With this in mind, we monitor world events very closely and Intrepid makes operational decisions based on informed advice from a number of sources, in particular the level of the Australian Government Department of Foreign Affairs & Trade (DFAT) travel advisory. Contact our support for the most up to date information.
How safe are my belongings whilst on the trip?
While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.
What is the best way to carry money?
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used. Check your Essential Trip Information and the relevant destination page on our website for more country-specific information.
Will refrigeration be available for medicines? eg. Insulin
Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please be sure to advise Intrepid if you are travelling with medication that requires refrigeration.
What are the medical and vaccination requirements?
Medical and general vaccination requirements differ between nations, and as we are not medical practitioners, unfortunately we cannot advise on this issue. Please see your local GP or travel doctor for details and advice about current vaccination requirements. Information about COVID-19 vaccination requirements is available on our support channel
What if I get ill or injured on the trip and am unable to continue?
Our leaders are trained to deal with these situations and we’ll endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs.
What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?
Your Essential Trip Information includes a section on Money Matters. Please refer to this for an idea of budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank-issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! Visa cards are more widely accepted than Mastercard, particularly in Cuba where only Visa cards are accepted.
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